Refund and Returns Policy

Table of Contents

  1. Eligibility for Returns and Refunds
  2. Return Timeframe
  3. How to Start a Return
  4. Refund Options
  5. Exchanges
  6. Age Verification and Legal Compliance
  7. Contact Us

At https://dessertzweeds.com/, we are committed to customer satisfaction and stand behind the quality of our products. If there is an issue with your order, our Refund and Returns Policy outlines how we can help resolve it. For shipping-related information, please refer to our Shipping Policy.

1. Eligibility for Returns and Refunds

Eligible Reasons

Returns or refunds may be approved for the following reasons:

  • Defective or damaged products such as leaking items or products that arrive non-functional
  • Incorrect item received, once verified by our support team

Non-Eligible Reasons

We are unable to accept returns or issue refunds for:

  • Opened Weed products, due to hygiene and safety reasons
  • Change-of-mind purchases, unless required by applicable state law

2. Return Timeframe

  • Return requests must be submitted within 7 days of delivery
  • Refunds or replacements are typically processed within 5 business days after the returned item has been received and inspected

3. How to Start a Return

To begin a return request:

Step 1: Contact Us

Email admin@dessertzweeds.com with the following details:

  • Your order number
  • Clear photos or video showing the issue

Step 2: Approval

Our team will review your request and respond within 24 hours with the next steps.

Step 3: Return Shipment

If your return is approved, we will provide return instructions and a return shipping label, if applicable.

4. Refund Options

Approved refunds may be issued through:

  • Your original payment method such as credit card, debit card, or PayPal
  • Store credit, if you prefer

Please note: Shipping fees are non-refundable unless the error was caused by us.

5. Exchanges

If you need a different flavor or device, we may offer a replacement at no extra cost, provided the return qualifies under the eligibility requirements above.

6. Age Verification and Legal Compliance

  • All returns are subject to legal age verification
  • Customers must provide proof that they are of legal vaping age (21+)
  • Refunds or exchanges may be denied if age verification cannot be completed

7. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: admin@dessertzweeds.com